Your Privacy Matters
We're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our storage services in Dunedin.
Privacy Commitment
Stash It Self Storage is committed to protecting and maintaining the privacy, accuracy, and security of your personal information. By using our website or storing with us, you consent to our privacy practices outlined below.
How We Collect Your Information
We only collect personal information that's relevant to our business relationship with you. This helps us provide you with the best storage experience possible.
Information We Collect:
- Name, address, and contact details
- Email address and telephone numbers
- Credit card or bank account details
- Date of birth and identification details
- Driver licence details and passport number
- CCTV footage and audio recordings
- Information about your use of our services
When We Collect Information
We collect this information directly from you when you:
- Sign up for storage with us
- Access our storage facilities
- Communicate or interact with us (email, phone, in person)
💡 Credit and Storage History
We may collect information about your credit history and storage history from third parties to help us assess whether to provide you with storage services. You can choose not to provide this information, but it may affect our ability to offer you storage.
We also collect aggregated information generated by our system that tracks your use of our products and services but doesn't identify you personally.
Cookies and Website Data
Our website uses server logs and web analytics tools, including "cookies" - small text files downloaded to your device by websites you visit.
What Cookies Collect:
- Browser and operating system information
- Internet protocol address of your device
- Search terms and location data
- Content you view on our website
🍪 Cookie Control
You can set your browser to block all cookies or indicate when a cookie is being set. However, rejecting cookies may limit your access to some website features.
How We Use Your Information
Your personal information helps us provide secure, efficient storage services and maintain the safety of our facility.
We Use Your Information To:
- Identify you and assess your storage application
- Ensure facility security for goods and people
- Communicate with you about your storage
- Carry out our business operations
- Manage risk and conduct appropriate searches
- Enforce our storage agreement
- Fulfill legal requirements
Non-Personal Information
We may use information that doesn't personally identify you for business purposes, including:
- Assessing how customers use our storage facility
- Improving our products and services
- Marketing and promotional purposes
Marketing Communications
We may use your information to offer you products and services that we believe meet your needs. You can opt out of these communications at any time.
📧 Unsubscribe Anytime
Contact us through our website if you don't wish to receive marketing offers. We'll act promptly on your request.
StorerCheck Database
We subscribe to the StorerCheck system, an industry database that helps identify problem storers and maintain facility security.
By Storing With Us, You Agree We May:
- Search the StorerCheck database for information about you
- Discuss your information with other StorerCheck members
- Refuse or terminate storage if you're listed with StorerCheck
- Update your information in StorerCheck
- Release your information if you breach your agreement
Information Disclosure
We may disclose your information to specific parties when necessary for business operations, legal compliance, or security purposes.
We May Share Information With:
- Our employees, contractors, and related entities
- Third parties performing services (auctioneers, maintenance, investigators)
- Service providers (IT, insurance, financial services)
- Government departments and law enforcement
- Persons with legal interest in stored goods
- Debt collection or credit reporting agencies
- Your nominated Alternate Contact Person
- StorerCheck members
🌏 International Transfers
Some recipients may be located overseas. We only transfer information to recipients with comparable privacy protections or with your express consent.
Alternate Contact Person
It's your responsibility to ensure your Alternate Contact Person (ACP) has consented to their information being shared with us. You'll breach your agreement if you haven't obtained this consent.
Information Security
We take reasonable steps to keep your personal information secure and confidential.
Our Security Measures:
- Restricted access to authorized staff only
- Information retained only as long as required
- Accurate, complete, and up-to-date records
- Secure storage and transmission protocols
Accessing Your Information
You can access most personal information we hold about you and request corrections, subject to certain legal exceptions.
📋 Request Access
Contact us via our website to request access to your information. This service is free unless significant research is required - we'll tell you the cost beforehand.
Reporting Errors
If you think we've made an error with your personal information, please contact us immediately through our website. We'll work to correct any errors as soon as reasonably practicable.
Questions and Complaints
For questions or complaints about our privacy policy or how we've handled your personal information, contact us via our website. We'll respond promptly to your inquiry.
Privacy Breaches
We take our privacy responsibilities seriously. In the unlikely event of a suspected or actual breach of your personal data:
- We'll investigate the breach immediately
- We'll notify you and the Privacy Commissioner if the breach causes or may cause serious harm
- We'll take steps to prevent future breaches
Policy Amendments
We may update this policy from time to time. Amended policies will be published on our website, and your continued use of our services constitutes acceptance of any changes.
Legal Framework
NZ SSAA Form 13: This document should be read in conjunction with all NZ Storage Agreements. It forms part of the legal relationship between you (the Storer) and Stash-It, its employees, and any other person entitled to enforce the agreements.
Version 1, November 2020
📞 Need Help?
For more information about our storage solutions in Dunedin, visit our website or contact us directly. We're here to help with any questions about our privacy practices or storage services.